In response to the call of the state to reasonably and orderly guide the masses to celebrate the Chinese new year on the spot, minimize the flow of people, and effectively reduce the risk of the spread of the epidemic, the Civil Aviation Administration issued a notice on January 26, specifying that passengers who buy tickets during the Spring Festival from January 28 to March 8 can handle a free refund or at least one rescheduling from 0:00 on January 27.
The specific rules of refund and rescheduling are as follows: passengers who take the flight from January 28 to February 3 can apply for refund or rescheduling from 0:00 on January 27 to 7 days before the flight takes off; passengers who take the flight from February 4 to March 8 can apply for refund or rescheduling from 0:00 on January 27 to 7 days before the flight takes off. This policy is not applicable to passengers who have applied for refund or rescheduling before 0:00 on January 27.
According to the requirements of CAAC, airlines can formulate specific implementation rules according to the requirements of the notice.
Previously, the Civil Aviation Administration issued the “notice on effectively doing a good job in ticket refund and modification service under the situation of epidemic normalization prevention and control” on January 2, requiring airlines to formulate and issue ticket refund and modification free programs in time, and strengthen information disclosure and publicity in areas with local epidemic. After the notice was issued, the domestic airlines promptly followed up and released the specific implementation plan. The notice issued by the Civil Aviation Administration today aims to respond to the “notice on ensuring the local service for the Chinese New Year” issued by the general office of the CPC Central Committee and the general office of the State Council on January 25, further expanding the scope of application of the free retirement policy and implementing the call for non mobility during the Spring Festival holidays.