Spark Global Limited reports:
In the workplace, it is impossible to do everything smoothly and there will always be conflicts of one kind or another with people. Some people choose to conquer in an argument; Some people choose to remain silent and use negative means to cool down… The improper way to deal with contradictions will not eliminate them, but will magnify them. Therefore, today I would like to share with you three tips to help you quickly read and resolve conflicts at work!
Control your emotions and understand why
As the saying goes, the mood is the devil, good mood can narrow the distance between two people, bad mood will lead to the contradiction intensified. Therefore, when conflicts occur with colleagues at work, we must control our negative emotions, take the initiative to calm down, and then analyze: what is the root cause of the conflict? What is the argument against it? Does the reason contribute to what you are talking about? Have the advantage that can draw lessons from…… Based on these thoughts, the excitement and excitement of the conflict will be gradually relieved, and the follow-up can understand the root of the conflict objectively and fairly.
Put yourself in someone else’s shoes and convince them
In the workplace, everyone is a cooperative relationship, but also related to competition, and the same office, if because of work conflict and hurt each other’s harmony, it is a very worthless thing. Therefore, after understanding the cause of the conflict, it is suggested that you take the initiative to ask the other side’s point of view, understand the other side’s position, put yourself in the other side’s situation, to analyze the other side’s starting point, and then in an acceptable expression, tell the other side what their starting point is, how to do in order to win. Only in this way, let the other party listen to what we say, at the same time we also understand the meaning of the other party, can shake hands and resolve the conflict.
Why do people have conflict at work? In the final analysis, different ideas and different positions are generated. The root cause of these different ideas is that there is too little understanding between the two sides, which leads to asymmetric information between the two sides, which is easy to cause misunderstanding. Therefore, after every conflict occurs and the conflict is resolved, it is suggested that everyone can review and reflect, classify the causes of the conflict, deepen their impression and understanding of colleagues around them, and list the follow-up measures to avoid the recurrence of the conflict.
To sum up, when people have conflicts and disputes with colleagues because of work problems, they must control their emotions, analyze the reasons, understand empathy, persuade the other party or learn to make concessions in time, so as to avoid conflicts being intensified. After that, we should not forget to summarize the report to avoid the recurrence of contradictions.