Xinhua published “Tesla apologies” on the evening of the 1st! That’s it? 》An article pointed out that Tesla’s apology to Nanchang Power Grid once again triggered hot discussion. Timely apology is worth affirming, but some netizens are not satisfied: Tesla “threw the pot to the car owner again”, and pointed out that “in response to consumer queries, we can’t understate, let alone be arrogant.”.
Frequent quality problems
Mr. Tu of Nanchang is not the first car owner to encounter Tesla charging problems. According to Qianjiang Evening News, Mr. Zhao, the owner of Hangzhou Tesla, spent more than 700000 yuan to buy a model s in 2017. Since the beginning of 2019, the car can’t be charged with electricity. After four or five times of maintenance in a Tesla maintenance center in Hangzhou, the cause of the fault has not been found, and the maintenance center has not issued a repair order.
In addition to the charging problem, Tesla has also had a number of quality accidents in the past year: in November 2020, when a Tesla Model s was driving at a high speed, the glass skylight suddenly fell off, flew up and rolled down in the air for several laps; in January 2021, a fire and spontaneous Combustion Accident of Tesla Model 3 occurred in a residential area in Minhang District, Shanghai, with four heavy smoke and explosion at the scene.
According to some media reports, incomplete statistics show that in 2020 alone, Tesla will have at least 11 out of control accidents in China. According to the observation of Zhongxin Jingwei (micro signal: jwview), throwing the pot is a common way for Tesla to respond to the problems: for example, broken axle is due to bad road; brake failure and out of control acceleration are due to slippery road and improper operation of the driver; spontaneous combustion is a loophole of the battery supplier; and this charging accident is expressed as unstable voltage of the State Grid, and the apology also points to the recording clip of the car owner.
Among the 11 accidents mentioned above, statistics show that 4 cases of official failure, 2 cases of official vehicle failure, 1 case of computer crash while driving, and the rest are due to user misoperation.
Tesla made a recall in the Chinese market in October 2020. According to the announcement of the State Administration of market supervision and administration, Tesla recalled 29834 imported model X and model s in China due to problems in the front suspension, rear link and rear suspension.
Later, in a letter to NHTSA (National Highway Traffic Safety Administration), Tesla still denied that there were hidden dangers in its vehicle suspension, and insisted that it was caused by abuse by some Chinese car owners, disagreed with the view of recall, and only chose the voluntary recall scheme.
In this regard, Xinhua News Agency once criticized Tesla’s throwing pot behavior. In “Tesla’s malicious throwing pot is unreasonable arrogance to Chinese consumers”, it said: “all cars have been recalled in China, but Tesla doesn’t admit it overseas. Chinese users’ habits of throwing pot and the pressure of regulatory authorities can’t be used to this unreasonable arrogance.”
In fact, Tesla’s overseas model quality ranking is not optimistic. Tesla ranks second to last in the consumer report reliability rankings of the United States in 2020. J.D. Power, an American market research company, released a new car quality research report for the U.S. market in 2020. According to the report, Tesla’s initial quality score is 250pp100, which means that for every 100 Tesla models, there will be 250 problems, ranking at the bottom.
Experts call for more regulation
In an interview with Zhongxin Jingwei, pan Helin, executive director and professor of Digital Economy Research Institute of Central South University of economics and law, said that Tesla should put down its arrogance in consumer after-sales.
“At present, with the gradual rise of domestic new energy vehicles, Tesla can not rest easy. Domestic new energy vehicles are still in the process of user training and slow introduction, so Tesla should take the initiative to take responsibility and improve the quality of Tesla products.” Pan Helin further analysis.
According to the data released by the passenger Federation, in 2020, Tesla Model 3 sold 137400 vehicles in China, becoming the annual sales champion of new energy vehicles in China.
Wang Binggang, head of the national new energy vehicle innovation engineering expert group, pointed out in an interview with Zhongxin Jingwei that it is necessary for the Chinese market to have a comprehensive understanding of Tesla and further safety supervision. “Don’t blindly follow the trend and praise Tesla to belittle domestic independent new energy vehicles. Security and reliability are the first concerns of users. Although some intelligent projects are new and attractive, we should also understand their practicability. ”
Pan Helin also pointed out that we should pay attention to the quality after-sales supervision of new energy vehicles. New energy vehicles are an emerging industry, which is essentially different from the traditional automobile manufacturing industry, including the three electric systems and automobile safety problems are reshaping. Therefore, it can be predicted that there will be some problems with poor use experience. “At this time, we should strengthen supervision and let automobile enterprises invest in improving products to meet market expectations for product quality.”
Yan Jinghui, member of the expert committee of China Automobile Circulation Association, also said in an interview with Zhongxin Jingwei that for an emerging industry, the emergence of problems is itself a drastic measure to promote product improvement, while Tesla “self defeats itself” and makes the public angry with its irresponsible attitude. “In fact, the attitude of the manufacturer is the most important. We should sincerely look for and publish problems. Throwing away the pot can only be avoided for a while. In the long run, it will lose the trust of consumers. “